Return & Replacement Policy – Mobos.in

At Mobos.in, we provide genuine and tested mobile spare parts. Please read our return and replacement policy carefully before placing an order.

1. Eligibility for Return

We accept returns only in the following cases:

• Product received is physically damaged (unboxing video proof required)
• Wrong item delivered
• Manufacturing defect (must be reported within 48 hours of delivery)

An unboxing video is mandatory for all damage or wrong item claims.

2. Return Request Time

• Return requests must be made within 48 hours of delivery
• Requests made after 48 hours will not be accepted

3. Replacement Policy

• We offer replacement only (no refunds)
• Replacement will be processed after product inspection
• If the returned item fails quality inspection, it will be sent back to the customer

4. Items Not Eligible for Return

We do not accept returns for:

• Used or installed products
• Products damaged by the customer
• Items without original packaging
• Display, touch, IC, or motherboard after installation
• Products damaged due to improper handling

5. Mandatory Unboxing Video

To claim damage or wrong product:

• Video must clearly show unopened parcel
• Shipping label must be visible
• Damage or issue must be clearly shown in the video

Claims without proper unboxing video will not be accepted.

6. Shipping Charges

• Return shipping cost is borne by the customer
• Shipping will be covered by Mobos.in only if the mistake is from our side

7. Warranty Policy

• No warranty on physical damage
• Testing warranty is valid only before installation
• Installed products are not eligible for return or replacement

8. Contact for Return Requests

To request a return or replacement:

Email: admin@mobos.in
WhatsApp: +91 8292801083